Saving Brisbane Airport:
Weekly Digest of Team Journey
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"Ever had to repack your luggage in an airport because of airline weight limits? Felt embarrassed throwing all of your life onto the floor in the middle of an airport?
Luggage Scales will make it easy and convenient!"
This is the concept we’ve been working on primarily this week.
And here is how we got there:
- Made 2 trips to the airport, with 50+ photos covering insights into how people deal with luggage
- Observed travellers during the busiest morning times
- “Pivoted” our concept from Automatic Luggage Drop into Luggage Scales
- Held group meetings with Tom, Olena, Chad and Nicholas almost fighting over the concept idea
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| Nicholas passionately justifying his point of view regarding a concept |
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| Olena listening intently |
Following this... A few busy evenings with Tom polishing the concepts and Olena playing with the luggage to test the Scales. And our prototype is ready for a show :)
Our concept cards from the previous week have been further developed and polished. We hope to maintain consecutive concept cards within this template to ensure ease of use.
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Work in progress:
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| Olena came up with a concept for improving luggage check-in processes. This could alleviate queue waiting times. |
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| Olena came up with a concept for helping passengers sort through overweight luggage cases. |
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| Chad came up with a modification concept for the luggage reclaim conveyor belt to help with heavy luggage retrieval. |
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| Thomas came up with this concept for a new trolley design that aims to improve ergonomics and luggage reclaim processes. |
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| Nicholas came up with this concept to improve house passengers interact with bathroom facilities. |
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| Our first persona profile is 'George' |
And yes! We’re ready for new challenges coming over the next week!
Have questions or would like to share your ideas - feel free to leave a message. We love feedback. Any kind of it :)
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